Our GDPR Approach

Voice Analytics Pro is designed to support compliance with UK GDPR and data protection principles.

We work primarily with regulated service businesses and understand the importance of clear roles and controls.

Roles

Depending on context, we may process:

• Website contact details

• Platform account information

• Call recordings and transcripts

• Call metadata such as time and duration

Data Processed

Depending on configuration, we may process:

• Call audio

• Call transcripts

• Call metadata

Special category data is not intentionally collected.

Security Measures

We apply safeguards including:

• Encrypted data storage and transfer

• Role-based access controls

• Restricted internal access

Sub-Processors

Approved sub-processors are used to support service delivery.

All sub-processors:

• Are contractually bound to GDPR standards

• Do not train AI models on client data

• Do not sell or reuse data

A disclosure list is provided during onboarding.

Retention and Deletion

Retention periods are agreed during onboarding

• Data is deleted at the end of the agreed period

• Clients may request deletion at any time

Deletion includes removal from active systems and scheduled removal from backups.

Documentation

As part of onboarding, clients receive:

• A Data Processing Agreement

• Retention policy

• Deletion process

• Sub-processor disclosure

Compliance Support

We support client compliance reviews and data subject rights requests in line with our role as Data Processor.